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FAQ - Do You Have Any Questions? PCKEY CALLOUT

About PCKEY CALLOUT

FAQ

PCKEY CALLOUT is a computer repair company that is dedicated to providing a fast, convenient and affordable callout computer repair support service to homes and businesses as well as in store. We focus primarily on customer service and satisfaction, aiming to provide a professional and friendly service, and making sure that we are always there for you whenever you need assistance.
PCKEY CALLOUT engineers are available for you in our store to help you with any computer-related issues you might be experiencing. To find your local engineer, please visit our homepage and input your postcode. They are always available to help you!
Our skilled engineers will solve any computer-related problems regardless of make, model or operating system of your device. They can assist you with any devices that you connect to your computer or network, as well as software that you install on your devices. We also offer setting up and troubleshooting wireless network and broadband connection. You can see the full range of our services on the Services page.
Unfortunately, we cannot provide support for large and complex corporate IT systems, however, we are able to help you with just about everything else. If you cannot find a service that you require on our services list, please get in touch with us, and we'll be happy to discuss your needs.
Your personal details are completely safe with us and your privacy is guaranteed. We comply with the Data Protection Act and we do not sell or give out any personal data to third parties. Your personal details are held with us to enable our engineers to locate you and provide our services to you. We are also fully compliant with PCI credit and debit card security regulations. We use the official Visa and MasterCard as our secure payment partners so your transactions are safe and secure. For full details, please see our Privacy Policy.
Your satisfaction is our passion. We guarantee the work we carry out is of the best quality. For full details, please see our Terms and Conditions.
At PCKEY CALLOUT, we offer same day computer assistance* which is performed by our knowledgeable engineers that live close to you. Once you place an appointent, an engineer in your area will receive a notification and will visit you on within 24 hours at a time convenient to you. The engineer will take care of the issues for you so that you can have a stress-free and hassle-free experience. We offer in store as well so you can come and we can look at your device. Appointment only
Our engineers are available from 8.00am to 10.00pm from Monday to Sunday including Bank Holidays. This is to make sure that you get help when you need it, regardless of holidays and the time of the day. If you have any queries please email info@pckey-callout.co.uk
Yes, we can help you to set up, configure or troubleshoot a wireless network and your broadband connection.
If you are having an issue with Online Back-up, please visit the home page, enter your postcode, contact your local PCKEY CALLOUT Engineer online and describe your problem. The engineer will take note of the situation and make an appointment with you.
Our website is absolutely safe and secure as it uses the SSL certificates (Secure Sockets Layer – which is currently the best security standard for secure websites). SSL keeps your personal details and card details encrypted and safe from unauthorised access. We have partnered with Visa and MasterCard and World Pay, so whenever you make a payment the whole transaction is handled by your chosen vendor, and we do not actually store any of your bank details.

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Contact us via Live Chat 8:00AM – 10:00PM

Helpline

Our friendly customer care experts are available Monday to Sunday 8:00AM – 10:00PM

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