PcKey Callout Terms and Conditions

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.


If you are below the age of consent under applicable law in the country in which you reside, then your parent or legal guardian must read and accept the terms and conditions of this User Agreement in your name and on your behalf.

You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not, under any circumstances or for any reason, use the Services. This site is not targeted to nor meant for anyone who has not reached 18 years of age. If you become aware of anyone using the Pckey Callout services who is under the age of 18, please report this to: [email protected]

We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time.

You are solely responsible for ensuring that your use of the Services is in compliance with all laws, rules and regulations applicable to you. If the applicable law in the country in which you reside requires that you must be older than 18 to receive certain Pckey Callout services, then the minimum age is the legally defined one. If you are a minor, you may wish to consult your parents about what portions of the site are appropriate for you. The right to access the Services is revoked where this User Agreement or use of the Services is prohibited or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation.

Further, the Services are offered only for your use, and not for the use or benefit of any third party.


The services, including any content or information contained within or provided through the website or services, are provided “as is” with no representations or warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of the website and services and any transactions or information received through them.

Pckey Callout takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website (including these terms and conditions) at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

The description of the properties offered are for information purposes only. The information and descriptions contained herein are not intended to be complete descriptions of all the features. While we endeavour to ensure that the information and description is accurate and up-to-date we cannot guarantee this. Any reliance on the information contained is at your own risk.

While we take every care to ensure that the standard of the website remains high and to maintain the continuity of the website, errors, omissions, interruptions of service and delays may occur at any time. In addition, we make no representations or warranties about the accuracy, completeness, and freedom from viruses, availability, reliability or suitability for any purpose of the information and related graphics published on the website (including all texts, advertisements, links or other items) which may contain technical inaccuracies and typographical errors.

Nothing on this website shall be deemed to constitute financial advice and in the event that you wish to have any such advice, you should contact a financial advisor.


To access and use the Services, you must register for an account (an “Account”). If you create an Account, you will create a password during the registration process. You are responsible for maintaining the confidentiality of your password, and are fully responsible for all activities that occur under your Account. You agree to: (a) provide accurate, current and complete information about yourself and/or your organization as prompted by the registration form (your “Registration Data”); (b) maintain and promptly update the Registration Data to keep it accurate, current and complete; (c) immediately notify Pckey Callout of any unauthorized use of your password or Account or any other breach of security; and (d) ensure that you exit from your account at the end of each session. You and/or your business entity are solely responsible for all activities that occur under your username and password. If you create an Account on behalf of a legal business entity, your Registration Data must accurately reflect your role and relationship to that entity. Accounts are not transferrable, except that responsibility for an Account for a legal business entity may be transferred to another designated user on behalf of that entity.

No Fix -No Fee Policy

Your satisfaction is our passion. We are computer support specialists and are confident of resolving the vast majority of computer issues. We guarantee all of the work we carry out and we have the “no fix no fee policy”, which means that on a rare occasion that if we are unable to fix your issues, you will not be charged a penny. If the customer changes their mind to not repair, but the repair is possible during an Engineer visit, then the customer is liable to pay full repair costs to Pckey Callout.

Exclusions to the No-Fix-No-Fee policy

  • When the customer requests Pckey Callout not to proceed with a repair which it is able to effect to resolve the problem
  • When Pckey Callout is able to resolve the problem or effect the repair, but the customer does not possess the required software disc or product key. If the computer’s Operating System is to be re-installed, the customer must provide Pckey Callout with an original licensed Operating System disc and a valid Product Key.
  • When Pckey Callout provides a clear and precise diagnosis of a failed component but the customer decides not to proceed with the replacement.
  • The policy does not apply to our engineers trying to solve the problem but occur problems with data recovery, virus or spyware problems, issues with third parties or to cases in which the computer suffered from power surges.
  • Pckey Callout accepts no responsibility for loss of computer data, however caused, including any alleged loss occurring during data recovery.

Pckey Callout Same Day Repairs

At Pckey Callout we offer same-day computer assistance which is carried out directly by our knowledgeable engineers that live close to you. Once you book with us, an engineer in your area will receive a notification and will visit you on the same day at a time convenient to you. The engineer will take care of the issues for you, so that you can have a stress-free and hassle-free experience.

Pckey Callout does not take computers or any equipment from your premises for any reasons. Our aim is to resolve all issues at the customer's home or business premises on the same day. On a rare occasion when the engineer is unable to fix your computer we will send another engineer in their place.

Contact may be made with Pckey Callout daily between 08:00am and 10:00pm from Monday to Sunday including on Bank Holidays. This is to make sure that you get help when you need it, irrespective of holidays and the time of the day. However, calls received after 10.00pm may not qualify for same day service. In such cases, appointments may be arranged for the following day.

Payment Terms

Pckey Callout is fully compliant with PCI credit and debit card security regulations. We use the official Visa and MasterCard as our secure payment partners so your transactions are safe and secure.

  • On-site visits cost £48 + Vat  per hour (minimum 1-hour charge applies). Please contact your local Pckey Callout Engineer by visiting our Homepage.
  • We do not accept cash or cheque payments as all payments have to go through our online system.
  • A full invoice is always provided, and in addition, you will receive an email confirmation and receipt.
  • All hardware supplied by Pckey Callout are charged separately from the service charges
  • Pckey Callout may at any time change the price of products and services without any prior notice given to the client.
  • After having a repair, the customer must pay while the engineer is present. Pckey Callout reserves the right to charge interest and forward to debt collection agency on any overdue amounts.
  • Repair service that involves supply of hardware requires a 50% deposit of cleared funds before ordering of products/ software.


In servicing your computer, Pckey Callout warrants that the service will be performed in a professional and timely manner.

  • All new parts come with Manufacturer’s Warranty, which you should check with them.
  • There is no warranty on the removal of spyware, viruses, malware or adware. If they are the cause of repeat effort, the client will be charged again.
  • Any warranty on services or results of services is made solely at the discretion of Pckey Callout and commences from the date of invoice or receipt from Pckey Callout to the customer.
  • Pckey Callout offers 6 months warranty on all hardware from the date of supply. This applies only to hardware supplied by Pckey Callout, and all warranties are voided if the products are modified by customer or parties acting upon the customer’s behalf or if the products are used or have suffered from use or events that they were not designed for, or beyond the control of the customer and/or Pckey Callout. This also includes faults caused by the failure of other components after the repair has taken place, or by faults caused through the incorrect use of software or downloaded material, or by faults arising from accidental damage or incorrect use of the computer.

Limitation of Remedies and Damages

Your system will not be intentionally harmed. Service(s) is provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).

  • In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures, Pckey Callout is not to be held liable for any and all damages, expenses and costs incurred.
  • Customer agrees that Pckey Callout’s liability and customer's sole and exclusive remedy pursuant to any claim of any kind, including, but not limited to, a claim in contract, negligence or strict liability shall be:
    • Repair or replacement, at Pckey Callout's discretion, of the defective Hardware or parts thereof. Any replacement Hardware or parts shall be new or serviceable used Hardware or parts and are warranted for the remainder of the original warranty period or
    • Pckey Callout will try to contact the manufacturer, directly, upon the discovery of faulty hardware by the customer. Pckey Callout will send out replacement hardware to the customer at the earliest convenience.


  • Customer shall not be entitled to a refund of any service charges paid to Pckey Callout, except at the discretion of the management of Pckey Callout.
  • If the customer pays an advanced payment for parts, but the parts do not arrive to Pckey Callout from the distributor, then Pckey Callout will refund in full the advanced payment to the customer with 14 days.

Customer’s responsibilities

  • Data/Software Backup. It is the responsibility of the customer to complete a backup of all existing data, programs and software on all supported products before carrying out any services. PCKEY CALLOUT WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, PROGRAMS OR LOSS OF USE OF NETWORKS OR SYSTEM(S).
  • On no account will Pckey Callout be responsible for any loss of programs, software or data even if our engineers have attempted to assist you with recovery, backup or similar services. Any such assistance is beyond the scope of any Pckey Callout warranty and this service agreement. The assistance is provided in our own discretion and with no assurance or warranty of any sort.

Trademarks and Service Marks

A client is likely to research on their company name etc. to ensure the name is not already in use and protecting the client’s legal rights to any name or image. Pckey Callout is not and will not be held responsible for any legal action that may result from inappropriate due diligence on the accessibility of a company image or name. Permission to use images either in print or on the internet must be arranged by the client. Pckey Callout is not and will not be held accountable for any lawful action that may result from offensive due diligence on the accessibility of an image.


All aspects of our website is protected by United Kingdom copyright laws, including all design elements, text material, logos, taglines, metatags. Hashtags, photographic images (both intellectual property of Pckey Callout or submitted to us by our clients), personal stories, Pckey Callout icons, video and audio clips, downloads, and all other data, including all Pckey Callout Designs. 

User Communication

Pckey Callout is pleased to hear from users and welcomes your comments regarding our services. You alone are responsible for any communication, message, and/or other content that you post, upload, submit, transmit or share with Pckey Callout on this website, by electronic mail or otherwise, including but not limited to, any data, questions, comments, suggestions or the like (collectively "User Communications").

By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws.  Pckey Callout does not endorse or sponsor any such User Communications submitted by you or other users of this website.

Pckey Callout reserves the right to terminate your registration and/or deny you access if it determines, in its sole discretion, that you are violating these Terms of Use, or applicable law, or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, or service provider.

You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, libelous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law.  Pckey Callout will fully cooperate with any law enforcement authorities or court order requesting or directing Pckey Callout to disclose the identity of anyone posting any such information or materials.

Subject to the terms and conditions set forth in our Privacy Policy, all User Communications will be treated as non-confidential and nonproprietary information. Accordingly, please do not post, upload, submit or share any User Communications you wish to be kept confidential or for which you expect compensation, acknowledgment or attribution.

Links to Other Websites

This Site may contain links to other websites. Pckey Callout assumes no responsibility for the content or functionality of any non- Pckey Callout website to which we provide a link.

Website Modifications.

Pckey Callout reserves the right at any time to modify or discontinue, temporarily or permanently, the Website or the Service (or any part thereof) with or without notice. You agree that Pckey Callout shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website or Service. To protect the integrity of the Website or the Service, Pckey Callout reserves the right at any time in its sole discretion to block users from certain IP addresses from accessing the Website or Service.


You agree to indemnify and hold harmless Pckey Callout, and its subsidiaries and other affiliates, and its and their respective officers, agents and employees, from any claim or demand by any third party arising out of your use of the Website or Services, including but not limited to, the use of any Account and the Website, your violation of any term of this Agreement, and your violation of any rights of another person or entity. You agree to cooperate fully with Pckey Callout in the defense of any claim. Pckey Callout reserves the right, at its expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you shall not in any event settle any matter without the written consent of Pckey Callout.

Limitation of Liability.

Pckey Callout is not responsible for the conduct of any Members. To the fullest extent allowed by applicable law, Pckey Callout and its members, directors, officers, employees, and agents are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to the Website or Services, your Account, or any information received or published in connection with any of the Website or Services. Your sole remedy for dissatisfaction with or any claim related to the Services is to terminate your Account and/or stop using the Website and/or Services.

Applicable Laws

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of United Kingdom without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of Bradford, UK in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

For comments, inquiries and questions, contact PCKEY CALLOUT at [email protected] or send post to Office 3, Tradeforce Building, Cornwall Pl, Bradford BD8 7JT.



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